Frequently Asked Questions
Everything you need to know about your DELSEY PARIS journey.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What is your return policy for luggage?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized items and final sale products are not eligible for return.
How do I set the code on my TSA combination lock?
The default code is 0-0-0. To change it, press the reset button with a pen, select your new 3-digit code, and push the main button to lock it in. Detailed instructions are included inside your suitcase.
Does my DELSEY PARIS product come with a warranty?
Yes, our products come with a limited global warranty ranging from 2 to 10 years depending on the collection. This covers manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for installment-based payments.
How do I clean and maintain my suitcase?
For hardshell luggage, use a soft cloth with warm water and mild soap. For fabric cases, we recommend using a damp sponge and a gentle upholstery cleaner. Avoid using abrasive chemicals.